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frequently asked questions
Shipping & Delivery
Do you ship internationally?
Weāre based in Singapore and ship worldwide
šŗšø Important for US customers
Weāve temporarily paused shipping to the US due to recent import tariff changes. Follow us on Instagram @dotty_club for updates š
How much does shipping cost?
International Shipping
- Basic shipping starts from $2 USD
- Tracked shipping available from $4.50 USD
- Final shipping cost is calculated at checkout based on your order
Singapore (Local Orders)
- Tracked shipping costs $2 SGD
- Large orders may have higher rates (calculated at checkout)
š Unlock Free Shipping on 6+ items
How long does shipping take?
š¦ Orders are packed and shipped from Singapore withinĀ 2-3 business days
International Orders
- Delivery takesĀ 5-16 business daysĀ after dispatch, depending on your location
Singapore Orders
- Delivery takesĀ ~2 business daysĀ after dispatch
š Tracking details will be emailed once your order is shipped (for tracked shipping only)
How can I track my order?
- Once your order ships, youāll receive a confirmation email with your tracking link (for tracked shipping only)
- Tracking may take up toĀ 48 hoursĀ to appear after dispatch
š For international orders, tracking updates may be limited after the parcel reaches your country, but delivery will still continue as usual
I haven't received my order even though it's past the estimated delivery time. What should I do?
Havenāt received your order?
- Please check your mailbox or letterbox for your parcel
- If a delivery card was left behind, follow the instructions to arrange redelivery or collection
- If your order hasnāt arrived after the estimated delivery time, we recommend contacting your local courier for updates
š¬ If your item is lost in transit, please reach out to us atĀ hello@dottyclub.comĀ and weāll help you out
Can I get a refund/exchange on my order?
We currently do not offer refunds or exchanges
š¬ If you experience any issues with your order, feel free to reach out to us atĀ hello@dottyclub.comĀ and weāll do our best to help
Can I still amend my order after payment confirmation?
š¬ If youād like to add something to your order, reach out to us atĀ hello@dottyclub.com
Weāll do our best to help, depending on your order status š
Do I have to pay import tax?
For international orders, any import taxes or duties are charged by your local postal service and are the responsibility of the receiver
š¬ If youād like help checking whether your order may incur additional charges, feelĀ free to reach out to us atĀ hello@dottyclub.com
Thank you for supporting my shop! š
If you need any help with your order,Ā kindly drop me a message and I'll do my best to help you out!