
Bundle & Save Deals
frequently asked questions
Shipping & Delivery
Do you ship internationally?
We’re based in Singapore and ship worldwide! ✨
How much does shipping cost?
International Shipping
- Basic & Tracked Shipping starts from $2 USD
- Final shipping cost is calculated at checkout based on your order
Singapore (Local Orders)
- 📦 Tracked shipping costs $2 SGD
🚚 Unlock Free Shipping on 6+ items
How long does shipping take?
📦 Orders are packed and shipped from Singapore within 2-3 business days
International Orders
- Delivery takes 5-16 business days after dispatch, depending on your location
Singapore Orders
- Delivery takes ~2 business days after dispatch
How can I track my order?
- All Singapore orders include tracking 🇸🇬
- For international orders, please select Registered Service/ePAC at checkout if you'd like to track your order 📦
📧 Tracking details will be emailed once your order has shipped
🌎 International tracking may become limited after the parcel reaches your destination country, but delivery will continue as usual.
I haven't received my order even though it's past the estimated delivery time. What should I do?
Haven’t received your order?
- Please check your mailbox or letterbox for your parcel
- If a delivery card was left behind, follow the instructions to arrange redelivery or collection
💬 If your item is lost in transit, please reach out to us at hello@dottyclub.com and we’ll help you out
Can I get a refund/exchange on my order?
We currently do not offer refunds or exchanges
💬 If you experience any issues with your order, feel free to reach out to us at hello@dottyclub.com and we’ll do our best to help
Can I still amend my order after payment confirmation?
💬 If you’d like to add something to your order, reach out to us at hello@dottyclub.com
We’ll do our best to help, depending on your order status 👍
Do I have to pay import tax? (USA)
Orders with at least 1 keychain ship via DDP (Delivered Duty Paid) - taxes are already covered in your shipping fee, so no surprise charges on delivery 🎉
Sticker-only orders are sent via letter mail. In some cases, a small import tax (~10%) may apply and be collected by customs.
Do I have to pay import tax? (EU)
Due to the EU's updated import rules, EU orders may be subject to a €3 customs charge, as well as any applicable VAT and postal handling fees. These charges are not included in your order total and, if applicable, are the responsibility of the recipient.
If payment is required, your local postal service will notify you (typically by post and in some cases by email or SMS) with instructions before delivery or collection.
Do I have to pay import tax? (Rest Of World)
Import taxes or duties (if any) are determined by your local customs and are the responsibility of the recipient. These are usually collected by your local postal service before delivery.
💬 If you’d like help checking whether your order may incur additional charges, feel free to reach out to us at hello@dottyclub.com.
See The Stickers Up Close 🔎
Thank you for supporting my shop! 👋
If you need any help with your order, kindly drop me a message and I'll do my best to help you out!