![Dottyclub Mr Shark Sticker](http://dottyclub.com/cdn/shop/files/mr_shark_sticker_1.png?v=1710595159&width=1445)
![Mr Shark Sticker](http://dottyclub.com/cdn/shop/files/mr_shark_sticker_2_14fcdc0b-bee6-47f4-934d-ee265960530a.jpg?v=1710771795&width=1445)
![Mr Shark Sticker](http://dottyclub.com/cdn/shop/files/mr_shark_sticker_3.png?v=1710771795&width=1445)
![Mr Shark Sticker](http://dottyclub.com/cdn/shop/files/mr_shark_sticker_4.png?v=1710771795&width=1445)
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frequently asked questions
Shipping & Delivery
Do you ship internationally?
Yes! We provide worldwide shipping.
How much does shipping cost?
Worldwide shipping starts from $2.50 USD, depending on the weight of your order. This is calculated more accurately at checkout.
We now offer both Tracked and Untracked delivery by SingPost. It is highly recommended to use our Tracked Service so that you can track your parcel throughout its shipment. We will not be responsible for lost packages if you have opted for Untracked delivery.
For delivery within Singapore, domestic shipping starts from $3 SGD.
How long will it take for my item to be delivered?
We are based in Singapore and orders will be dispatched via SingPost within 2-3 business days.
For international shipping, it will take an additional 5-16 business days to be delivered to your doorstep, depending on your shipping address.
For domestic delivery within Singapore, it will take an additional 2-3 business days to be delivered to you.
You will receive a tracking number in your email once your order has been dispatched (For tracked mail only).
How can I track my order?
Once your order is ready to go, a shipping confirmation email with a tracking number will be sent to you. You can click on that number to see the latest updates on your shipment’s location via our tracking page. This is available for tracked mail only.
It can take up to 48 hours for tracking info to show up in your carrier’s system.
Please kindly note that there may be limited tracking upon the package's arrival at the destination country, depending on how your local courier operates. However, this should not affect delivery in any way.
I haven't received my order even though it's past the estimated delivery time. What should I do?
Please kindly check your mailbox/letter box for your parcel. If your local courier has left behind a card due to a missed delivery, please follow the instructions on the card accordingly.
If you have not received your order and your order’s estimated delivery time has passed, please reach out to the carrier to get information about your shipment.
If your item is lost in transit, please kindly drop a message to hello@dottyclub.com.
Can I get a refund/exchange on my order?
We apologise but all orders are non-refundable and non-exchangeable. If you are facing any issues with your order, kindly reach out to us at hello@dottyclub.com and we will see what we can do to help.
Can I still amend my order after payment confirmation?
Unfortunately, you will not be able to amend/edit your order once payment has been confirmed.
However, you may wish to contact us at hello@dottyclub.com and we will try to come up with the best solution for you depending on your situation.
Is there any import tax or VAT included in my payment?
Due to our local shipping rules, the receiver will have to pay for any additional taxes upon delivery by their own local postage service.
If you would like to check whether your order would incur any import duties and the amount due, kindly reach out to us at hello@dottyclub.com and we'll sort this out for you.
Thank you for supporting my shop! 👋
If you need any help with your order, kindly drop me a message and I'll do my best to help you out!