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frequently asked questions
Shipping & Delivery
Do you ship internationally?
Weāre based in Singapore and ship worldwide! āØ
How much does shipping cost?
International Shipping
- Basic & Tracked Shipping starts fromĀ $2 USD
- Final shipping cost is calculated at checkout based on your order
Singapore (Local Orders)
- š¦ Tracked shipping costsĀ $2 SGD
- Large orders may have higher rates (calculated at checkout)
š UnlockĀ Free ShippingĀ on 6+ items
How long does shipping take?
š¦ Orders are packed and shipped from Singapore withinĀ 2-3 business days
International Orders
- Delivery takesĀ 5-16 business daysĀ after dispatch, depending on your location
Singapore Orders
- Delivery takesĀ ~2 business daysĀ after dispatch
š Tracking details will be emailed once your order is shipped (for tracked shipping only)
How can I track my order?
- Once your order ships, youāll receive a confirmation email with your tracking link (for tracked shipping only)
- Tracking may take up toĀ 48 hoursĀ to appear after dispatch
š For international orders, tracking updates may be limited after the parcel reaches your country, but delivery will still continue as usual
I haven't received my order even though it's past the estimated delivery time. What should I do?
Havenāt received your order?
- Please check your mailbox or letterbox for your parcel
- If a delivery card was left behind, follow the instructions to arrange redelivery or collection
- If your order hasnāt arrived after the estimated delivery time, we recommend contacting your local courier for updates
š¬ If your item is lost in transit, please reach out to us atĀ hello@dottyclub.comĀ and weāll help you out
Can I get a refund/exchange on my order?
We currently do not offer refunds or exchanges
š¬ If you experience any issues with your order, feel free to reach out to us atĀ hello@dottyclub.comĀ and weāll do our best to help
Can I still amend my order after payment confirmation?
š¬ If youād like to add something to your order, reach out to us atĀ hello@dottyclub.com
Weāll do our best to help, depending on your order status š
Do I have to pay import tax?
For our USA customers šŗšø
- Orders with at least 1 keychain/pinĀ ship viaĀ DDP (Delivered Duty Paid)Ā - taxes are already covered in your shipping fee, so no surprise charges on delivery.
- Sticker-only ordersĀ are sent via letter mail. In some cases, a small import tax (~10%) may apply and be collected by customs.
For all other countries
- Import taxes or duties (if any) are determined by your local customs and are the responsibility of the recipient. These are usually collected by your local postal service before delivery.
š¬ If youād like help checking whether your order may incur additional charges, feel free to reach out to us at hello@dottyclub.com.
Thank you for supporting my shop! š
If you need any help with your order,Ā kindly drop me a message and I'll do my best to help you out!