We’re based in Singapore and ship worldwide! ✨

International Shipping

• Basic & Tracked Shipping starts from $2 USD
• Final shipping cost is calculated at checkout based on your order

Singapore (Local Orders)

• 📦 Tracked shipping costs $2 SGD
• Large orders may have higher rates (calculated at checkout)

🚚 Unlock Free Shipping on 6+ items

📦 Orders are packed and shipped from Singapore within 2-3 business days

International Orders

• Delivery takes 5-16 business days after dispatch, depending on your location

Singapore Orders

• Delivery takes ~2 business days after dispatch

🔍 Tracking details will be emailed once your order is shipped (for tracked shipping only)

• Once your order ships, you’ll receive a confirmation email with your tracking link (for tracked shipping only)
• Tracking may take up to 48 hours to appear after dispatch

🌍 For international orders, tracking updates may be limited after the parcel reaches your country, but delivery will still continue as usual

Haven’t received your order?

• Please check your mailbox or letterbox for your parcel
• If a delivery card was left behind, follow the instructions to arrange redelivery or collection
• If your order hasn’t arrived after the estimated delivery time, we recommend contacting your local courier for updates

💬 If your item is lost in transit, please reach out to us at hello@dottyclub.com and we’ll help you out

We currently do not offer refunds or exchanges

💬 If you experience any issues with your order, feel free to reach out to us at hello@dottyclub.com and we’ll do our best to help

💬 If you’d like to add something to your order, reach out to us at hello@dottyclub.com

We’ll do our best to help, depending on your order status 👍

For our USA customers 🇺🇸

• Orders with at least 1 keychain/pin ship via DDP (Delivered Duty Paid) - taxes are already covered in your shipping fee, so no surprise charges on delivery.
  
• Sticker-only orders are sent via letter mail. In some cases, a small import tax (~10%) may apply and be collected by customs.

For all other countries

• Import taxes or duties (if any) are determined by your local customs and are the responsibility of the recipient. These are usually collected by your local postal service before delivery.

💬 If you’d like help checking whether your order may incur additional charges, feel free to reach out to us at hello@dottyclub.com.